Zylo

Q: What is Zylo?

A: Zylo is a print-on-demand store offering stylish, high-quality custom-designed products, including apparel, accessories, and more.

Q: Do you have a physical store?

A: No, Zylo operates exclusively online, allowing us to offer unique designs without inventory limitations.

Q: How can I place an order?

A: Simply browse our store, select your favorite products, add them to the cart, and proceed to checkout.

Q: What payment methods do you accept?

A: We accept debit/credit cards, UPI, net banking, and other secure payment options.

Q: Can I modify or cancel my order after placing it?

A: Orders can only be modified or canceled within 24 hours of purchase since we start processing them quickly.

Q: Where do you ship?

A: We ship across India (or globally, if applicable). Delivery times may vary based on location.

Q: How long does shipping take?

A: Orders are processed within 2-5 business days and shipped within 5-10 business days.

Q: How can I track my order?

A: Once shipped, you will receive a tracking number via email/SMS to monitor your delivery.

Q: What is your return policy?

A: Since our products are custom-made, we only accept returns for defective or incorrect items.

Q: How do I request a return or replacement?

A: Contact our support team within 7 days of receiving your order with images of the issue.

Q: Do you offer refunds?

A: Refunds are only issued for damaged, defective, or lost orders.

Q: Can I request custom designs?

A: Currently, we only offer pre-designed products, but custom designs may be available in the future.

Q: What materials do you use?

A: We ensure high-quality printing and durable materials for all our products. Specific details are on each product page.